- Before placing an order, you may want to know:
Q1：How do I find the product I want?
A1：You can enter the item number through the search bar on our website, or browse the different product categories to find the product you are looking for.
Q2：Where can I find detailed information about the lace fabrics?
A2：Click on the product image or name to enter the product details page, where you can see detailed information such as product specifications, description, and images.
Q3：Is the product available?
A3：The product details page will show the stock status. If it shows in stock, you can place an order normally;
If it shows out of stock, you can leave your contact information so that we can notify you when it is restocked.
Q4: Minimum Order Quantity (MOQ):
A4: Our minimum fabric cut is 1 yard. 1 yard equals 36 inches, 3 feet, or 91.44 centimeters.
The fabric will be continuous without any cuts. Fabrics are typically rolled in either 10 yards or 15 yards.
For example, if you order 11 yards, it will consist of two pieces, one 10-yard piece and one 1-yard piece.
- When placing an order
Q1: How do I place an order to purchase a product?
A1: To purchase a product, add it to your shopping cart and then click on the shopping cart icon to proceed to the shopping cart page. Once there, review the product information and quantity, and then click the "Go to Checkout" button. Fill in the delivery address, recipient's name, and phone number as prompted, and finally submit the order.
Q2: Can I modify the order information?
A2: You can modify the order details on the "My Order" page before the order is paid. After the order is paid or shipped, it may be difficult to make modifications. Please contact our customer service team for assistance.
Q3: What payment methods are supported?
A3: We support various payment methods, including PayPal, credit card, and bank transfer. If you need further assistance, feel free to contact our customer service.
- After placing an order
Q1: When will my order ship after it has been submitted?
A1: Usually, we will ship your order within 1-2 working days after it has been submitted. However, during promotional events or under special circumstances, the delivery time may be delayed. If the shipment is delayed by 3 days, we will notify you via email. Please keep an eye on your order status and our notifications.
Q2: How can I check the status of my order?
A2: You can check the status of your order by logging into our website and visiting the "My Order" page, where you can see the current status of your order, including whether it has been ordered, shipped, or delivered.
Q3: What should I do if the product I received has quality issues?
A3: If the product you received has quality problems, please contact our customer service team within 5 days of receiving the goods, and we will assist you with return and exchange services. Please ensure that the product is in its original condition.
- Delivery and Logistics
Q1: What are the delivery areas?
A1: Our delivery area covers locations serviced by global express delivery. If your address is not within the delivery area, please contact our customer service staff, and we will do our best to find a solution for you.
Q2: How much is the shipping cost?
A2: The shipping cost depends on the order amount and the delivery address. You can find the specific shipping cost on the checkout page. Free shipping is available for purchases over $68. Please pay attention to the prompts on the product details page.
Q3: How long will it take to receive the goods?
A3: Delivery time depends on your address and the selected delivery method.
Typically, orders will be delivered within 10-15 days using the default delivery method.
We also offer express delivery services, such as DHL and FedEx, with an estimated delivery time of 5-8 days. The specific cost for express delivery will be quoted based on the order quantity and delivery address. If needed, please feel free to contact customer service for assistance.